Q: Will my email address be kept confidential?
A: Absolutely. Barbara Lesser will never share your email address with any third party.
Q: What are your online shopping hours?
A: Our hours of operation are 24 hours a day, 7 days a week, 365 days a year. Currently our customer service representatives are available from 8:30 am to 5:00 pm, Monday through Friday PST. Placing orders is limited to web transactions only. Also see contact us.
Q: How can I order from barbaralesser.com?
A: You can place your order via the Internet using our easy-to-use secure online shopping. Our site is set up to enhance shopping with ease. Scrolling through our shop by category page, choose your category and click on the item you want.
Q: What methods of payment are accepted to purchase Barbara Lesser online?
A: We accept the following major credit cards: Visa, Master Card and American Express.
Q: How does Barbara Lesser protect my credit card if I order online?
A: All information sent between a client and a server is encrypted by the sending software and decrypted by the receiving software, protecting private information from interception over the Internet. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering automatically determining whether the data has been altered in transit. This means that users can confidently send private data, such as credit card numbers, to a Web site, trusting that SSL keeps it private and confidential.
128-bit SSL (Global Server) IDs enables visitors to verify the site's authenticity and to communicate with it securely via state-of-the-art SSL encryption, which protects confidential information from interception and hacking. Geo Trust 128-bit SSL (Global Server) IDs enable the world's strongest SSL encryption with both domestic and export versions of Microsoft® and Netscape® browsers. 128-bit SSL is the standard for large-scale online merchants, banks, brokerages, health care organizations, and insurance companies worldwide.
Q: How do I keep track of my order?
A: Once you have completed your transaction a confirmation screen will appear with your order confirmation number, print this screen and keep it as a reference.
Q: How do I update changes to my shopping bag?
A: Click on "shopping bag" to view your selections. To make a change use the buttons next to the item you would like to adjust. To change a quantity, color or size, select the "edit color/size" button. This will allow you to alter any or all of these fields. To purchase the same item in another color and/or size click on "buy another". To delete an item completely, click "cancel item". When using any of these options your shopping bag will automatically be updated to reflect your change.
Q: What types of delivery do you offer?
A: Barbara Lesser offers delivery on all shipments via UPS ground.
Q: What are the shipping and handling charges?
A: We do not have any handling charges.
UPS Ground is a flat fee of $8.00
See Shipping below for more information
Q: Do you ship outside of the United States?
A: We are sorry but at this time we can only ship within the Continental US, Hawaii, Alaska and Puerto Rico.
Q: What is your return policy?
A: You may return any Barbara Lesser product purchased on line within 30 days from the date on the merchandise invoice for a full refund. All garments must be in their original condition. Shipping charges are not refundable.
Please note we can only process returns for items purchased from barbaralesser.com
To return any Barbara Lesser garment purchased on line.
1. Use the Return form included with your shipment and enter the information for each item you wish to return.
2. Include the appropriate Return Reason and any additional comments you wish to add to help us serve you better in the future.
3. Retain the invoice for future reference.
4. Use the enclosed prepaid Return Label (Please insure your package for your own protection).
5. All packages should be clearly marked and addressed to:
Barbara Lesser
1360 East 17th Street
Los Angeles California 90021
Q: What is your privacy policy?
A: barbaralesser.com will not distribute your name or personal information to any third party. All information collected will be used specifically to provide you with a level of convenience and service that barbaralesser.com customers have come to expect.
Shipping
Our preferred carrier is UPS. We provide all UPS ground shipping for a flat fee of $8.00. (5 to 7 working days depending on your location.)
Handling Charges = None
Orders will be processed within 72 hours (Monday thru Friday), When counting the number of days for shipping, please remember to include 3 days for processing and you should only count business days. For security reasons we require a signature on all deliveries. Please note, UPS does not generally deliver to PO boxes.
As a reminder, at this time we can only ship within the Continental US, Hawaii, Alaska and Puerto Rico.
Color Accuracy
Although the photographs on this site were carefully selected to represent colors as accurately as possible, some variation may occur due to your computer monitor configuration. If you have a question regarding the color or texture of a product featured here, or about any of our products or services contact customer service at contact us.
While we make every effort not to be out of stock, occasionally we are out of certain items. If we are out of stock on an item that you've ordered, we will immediately notify you by phone or e-mail. Any out-of-stock items will be removed from your order total and will be reflected in your shipping confirmation email (if you have provided an email address).